My mother-in-law just dropped by in a panic over a call she tried to make to a customer service line. She get completely upset by automated phone systems and doesn’t understand that she needs to press the keypad and can’t just sit there waiting for a real person to come on the line. I tried to explain it all to her but I may as well have been talking about eoncode.com web to print solutions to her. I was explaining that she needed to press the number one to talk to someone about a bill and then the number two to get a live agent. She just got this glazed look on her face as if I was speaking Greek. I finally made the call for her and confirmed that everything was okay with her account. I can tell that this is a call I will be making from now on.